Return
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@carboylight.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Support@carboylight.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.（If the product has no quality problems, it cannot be returned or exchanged once sold.）
Refund policy
mission declaration
DroneUltras Is Committed To Building The World's Most Valuable Drone Mission Payload Brand.
WHY CHOOSE DRONEULTRAS
At Droneultras, we value powerful yet high quality drone related products. Products we sell must score 10/10 in both categories! We are a well-known drone service provider with many years of experience. We are trusted in the US market and beyond.
We bring you superior drone related products we trust that work well in our business or similar corporate drone operations.
OUR PARTNER
Relying on the ecological openness of DJI's industry applications, DroneUltras focuses on the R&D and manufacturing of mission payload products in the UAV subdivision field, and has become an important partner of DJI's industry application ecology.
It provides global drone mission payloads, system integration, Technical support and other industry application overall solutions, empowering industry application technology, and comprehensively improving the efficiency of on-site operations.
As UAV technology continues to evolve and UAVs are used in a variety of applications, the demand for high-quality, reliable UAV payloads is also growing. We understand that our customers want truly reliable drone gear, which is why we're confident you'll find that our vast inventory is right for you. Our drone gear stands out for its exceptional quality, innovation and practicality.From surveying, mapping and security to inspection solutions and more, we have drone gear for every application.
Along with high-quality drone payloads, we go the extra mile to ensure your satisfaction. we provide:
① maintenance assistance
② same day delivery
③ Professional and friendly customer service